BackWPUp Error – “Warning: Job restart due to inactivity for more than 5 minutes”
Jul 2014 28

What? BackWPup Not Working?

Did some research on the recommended WordPress backup plugin and decided to give BackWPup a shot.
Installed the plugin and was really anticipating about the new ability it will be adding to my WordPress arsenal.

Only to run into an error…… Yes a @%@$@! error!

It is a frustrating experience, ain’t it?


Warning: Job Restart Due to Inactivity For More Than 5 Minutes

Now every time I tried to backup my WordPress contents, I see this warning.

Symptom 1: Warning: Job restart due to inactivity for more than 5 minutes

Symptom 2: Each attempt to backup takes a long long time (which I thought to be normal at first), that’s like more than 1000 seconds (about 17 minutes)? And no physical backup-ed file after the said “completed backup” (did I mention I was sending the backup to DropBox?).

I googled for solutions, found a few and tried them out:

– Breaking the backup job into smaller parts? Instead of 1 big file, split it into smaller ones – one part for database, another for the files and another for plugin etc
– Increasing the “Maximum number of retries for job steps”
– Checking the box for “Restart the job on every main step on a running job

It just doesn’t work.

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Case Study: How “Goodwill Gesture” Can Kill Your Brand
Feb 2014 23

M1 Left Subscribers Stranded Again

Last January, it lasted for 4 days and as a result of that incident, M1 was fine $1.5 million by the Infocomm Development Authority (IDA).
Almost 11 months later, it happened again – this time, M1 was down for a single day on 2 Dec 2013.
Earlier this month, it happened…… again……

M1 Mobile, the smallest of three Telcos in Singapore, left Subscribers stranded, without access to the mobile network for approximately 5 hours on 4 February 2014.
On the same day, a media statement was released on the incident:

SINGAPORE, 4 February 2014 – At about 7:00am today, our customers began experiencing difficulties making voice calls on our mobile network. Some customers were also unable to send and receive SMS or access mobile data, intermittently.
We immediately focused our efforts to restore services expeditiously. However, the complexity of the network required us to troubleshoot the numerous interlinked network entities. This systematic process was necessary to ensure effective restoration of services. Full service was restored at 12:15pm.
M1 has recently made significant investments to upgrade our mobile network by incorporating several new network entities and advanced software features. This has increased the complexity of the mobile network.
Our preliminary investigations suggest that a call processing software issue had unexpectedly prevented our customers’ devices from registering on the mobile network. A full investigation will be performed to determine the root cause of the incident.
“We are sorry for the inconvenience caused to our customers. We take this incident very seriously, and in addition to our own investigation, we will be appointing an independent expert to conduct a network architecture and connectivity review,” said Ms Karen Kooi, Chief Executive Officer, M1 Limited.
Ms Kooi added: “We appreciate our customers’ understanding, patience and support, and we would like to offer our customers one day of free local mobile calls, local SMS and MMS this Sunday as a goodwill gesture.”

In the media statement, M1 offered its customers one day of free local mobile calls, local SMS and MMS as a goodwill gesture.

What I am unsure about, is whether you call the above offer a goodwill gesture or a compensation?

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Paid Search for Crisis Management: The Case of Anton Casey
Jan 2014 24

Who’s Anton Casey?

If you are not socially connected and do not live in the little red dot, you probably would not had heard of Anton Casey.
But if you are, you will probably be aware of his quick rise to “stardom” and the attention on him in Singapore for the past 96 hours.

It all began with two Facebook posts.

Anton Casey's Facebook Post That Spark A Public Backlash

Anton Casey’s Facebook Post That Spark A Public Backlash

The first, a picture of his five-year-old son on the Singapore’s train system, the MRT, captioned: “Daddy where is your car and who are all these poor people?”
The second is of Mr Casey’s Porsche with the caption: “Ahhhhhhhhh reunited with my baby. Normal service can resume, once I have washed the stench of public transport off me…!”
In addition, Mr Casey also uploaded a video to YouTube mocking reactions to his comments, calling Singaporeans “wuss”.

It went viral.

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3 Questions To Ask Before You Use AdWords Shared Budget
Nov 2012 03

The New AdWords Feature – Shared Budget

In early September, Google announced a new feature that allowed budget to be shared between your AdWWords campaigns – Shared Budget.
The advertiser can now specify a budget to be shared among numerous campaigns, instead of a single budget for each campaign.

Turning Missed Opportunities Into Potential Opportunities

Ever experienced a day whereby some of your campaigns exhausted their budget but the others didn’t?
Don’t you wish that these unspent budget (read missed opportunities) can be shifted to the spent campaigns to generate more potential opportunities?
Shared Budget will make your dream come true.
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WordPress: Solutions To Common Google XML Sitemaps Plugin Problems
Oct 2012 31

Ever Been In Such A Situation?

Isn’t it frustrating when you made up your mind to complete a task, only to run into issues which you had no answers to?
Matters can’t get any worse when this supposedly very popular solution doesn’t provide a very decent support.

That’s exactly the kind of scenario I faced when I was attempting to install the Google XML Sitemaps plugin for WordPress By Arne Brachhold.
To be fair to Arne, this is a free plugin he contributed to the community and we shouldn’t expect too much of his personal time to be devoted to this plugin.
The very least I suppose is a FAQ somewhere on the common issues faced.

2 Common Issues; 2 Solutions To Share

Enough whining about the situation, it’s time to do what the article aims to do – help provide solutions to 2 of the most common issues faced by users.
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